Refund policy

Refund Policy

Unfortunately, returns, refunds, and/or cancellations are currently not allowed for online purchases. However, we do offer an exchange policy.

 Exchange Policy

The merchandise must not be worn, altered, or washed. Merchandise must be returned in its original condition, in its original packaging, and accompanied by its original tags. Proof of purchase is required for all exchanges; no exceptions.

All exchanges must be authorized by us before exchanging merchandise. Simply contact our Customer Support team by emailing cyorclothing@gmail.com within 14 business days of the order’s delivery date. If authorized, domestic orders will be provided a prepaid shipping label if, and only if, there was a store error.

After receiving the merchandise, we require up to 5 business days to process the exchange.